Policy & Terms

We only collect the information necessary to process your project and order, including your name and shipping/delivery address, contact phone number and email, payment information, and product or design preferences.

Your information is used solely for order processing and delivery, customer service and communication, product warranty and after-sales service, and record keeping as required by law.

We will not sell or rent your information to third parties. Information is shared only with the partners necessary to complete your order and services, such as logistics providers and payment platforms. All payment information is transmitted through encrypted channels in compliance with recognised security standards.

This website uses cookies and similar technologies to enhance the user experience and for analytics and advertising purposes. Third parties (including Google) may use cookies or device identifiers to display personalised advertisements based on your visits to our site and/or other sites on the Internet.

We may use remarketing services to advertise on third-party websites to previous visitors of our site. You can manage your cookie preferences through Google Ad Settings or your browser settings, and you may opt out of personalised advertising via the Network Advertising Initiative opt-out page.

You have the right to access, modify, or delete your personal information. You can exercise your data rights at any time by contacting us at [email protected]. We will respond to your request within 30 days.

We comply with international privacy regulations (such as GDPR and CCPA) and regularly update our privacy policy to reflect the latest regulatory requirements. For California residents, please note your specific rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information.

Orders can be cancelled with a full refund before production begins. Please submit cancellation requests via email or through our customer service channels.

Once production of a bespoke or custom piece has begun, no refunds can be provided. For standard, non-custom products, a partial refund may be negotiated after production but before shipping.

If you discover a quality issue upon receipt, please submit photographic evidence within 7 days. We offer solutions including return for full refund, partial refund, free replacement, or store credit of equal value.

No refunds are provided for used or installed products (except for quality issues), quality issues not reported within 7 days, or damage caused by improper handling by the customer.

Please send an email to [email protected], including your order number and a description of the issue. We will respond within 48 hours with a proposed solution.

Every J&G Maison piece is built to last, with a designed service life of 10 years or more under normal use. All bespoke furniture comes with a 1-year warranty from the date of receipt, covering material and craftsmanship defects.

During the warranty period, we provide free replacement or repair for genuine quality issues to ensure your piece performs as intended. Every single item is personally inspected before shipment.

Bespoke projects are confirmed with a deposit, with the balance due before shipment. Payment is made via Telegraphic Transfer (T/T) to our company bank account; banking details are provided upon order confirmation.

All payment information is transmitted over encrypted channels. We do not store complete card information on our servers, and payment processing complies with recognised security standards.

For T/T payments, we provide our banking details upon order confirmation and begin production after payment is confirmed. Prices are quoted in USD; international customers may experience minor variations due to currency conversion rates and bank fees.

Large orders may require additional verification for security purposes. For any payment-related questions, please contact [email protected].

We offer customisation of size, materials, finishes, details, and packaging. Some customisations require additional fees, which will be communicated and agreed before confirmation.

All customisation details must be confirmed before production begins. As each piece is handcrafted, the final product may differ slightly from rendered images or samples.

All inquiries are answered within 24 hours on business days, and we provide regular updates on progress during production.

All designs, images, and content on this website are the property of J&G Maison unless otherwise stated. You may not reproduce, distribute, scrape, or create derivative works based on our designs or content without our express written permission.

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products. Our total liability shall not exceed the purchase price of the product.

Air Freight: typically 1-2 weeks delivery time, suitable for time-sensitive deliveries, with full logistics tracking provided.

Sea Freight: typically 1-2 months delivery time, suitable for larger volumes, with logistics updates at key points.

Products are primarily shipped from our manufacturing base in Foshan, China. If an order is not received within 90 days after shipping, we will provide a full refund of shipping costs or arrange reshipment.

Any duties and taxes imposed by the destination country are the buyer's responsibility. No compensation is provided if a shipment is refused due to clearance issues at the destination.

For any questions, complaints, or suggestions, please contact us by email at [email protected], or by phone / WhatsApp at +86 138 2365 2501. Our online customer service is also available at the bottom of the website.

All policies are clearly visible at the bottom of every page. All product descriptions, prices, and terms of service are accurate and truthful. Policies are regularly updated to comply with Google and relevant legal requirements. We do not engage in misleading advertising or deceptive business practices, and we maintain transparency in all business operations and communications.